Following an upgrade of the Airtel Money platform, customers have experienced intermittent service over the last 7 days.
The platform has been down undergoing a series of upgrades to enable customers enjoy an improved and superior customer experience.
“In light of the growth that we have experienced in the recent past it was imperative that regular improvements are carried out. This upgrade will eliminate issues of capacity in terms of timeouts while transacting especially during peak times,” explained Paul Langlois, Airtel Money Director Airtel Uganda.
The upgrade that occurred on 6th Jun 2016 underwent a series of upgrades causing inconveniences to some of the Airtel Money subscribers and “partners” that utilize this platform as a transaction channel.
“We apologize to the customers that experienced challenges in transacting however, the system has been stabilized and services restored and we expect our customers to enjoy a better experience,” Langlois added.
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.
Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers.
In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce.
Bharti Airtel had over 353 million customers across its operations at the end of January 2016. To know more please visit, www.airtel.com.